Trust centre
Check us. Don't take our word for it.
- Reference
- AUS-TRC-GDE-001
- Derived from
- AUS-TRC-STD-001
- Status
- Published
- Applies to
- Austera Global
How we verify suppliers
- 1
Entity and ownership
ABN and ASIC status, ownership structure, whether they manufacture or distribute, and whether an overseas parent holds the rights being offered. A distributor cannot grant territory it does not own.
- 2
Capability
Manufacturing capacity, lead times they can stand behind, technical sales capability, and a named engineer who answers buyer questions.
- 3
Risk and insurance
Current product liability and public liability certificates, including whether the policy territory covers the destination market, which is frequently overlooked. Warranty process for an overseas claim. Insolvency and litigation checks.
- 4
Evidence
Certifications verified with the issuing body rather than accepted from the supplier's website. Case studies used only with the end client's written permission.
- 5
Claims control
A written register of the claims we are permitted to repeat, with document references and revisions. We repeat nothing outside it.
- 6
Export readiness
Export documentation, Incoterms, payment terms, spare parts, and a written declaration of export-control status for every product line.
A supplier that cannot evidence insurance, cannot define a warranty process, cannot explain lead times, or will not agree written opportunity protection is not appointed.
How we verify buyers
- 1
The actual contracting entity
The mine, the operator, the joint-venture owner and the purchasing entity are often four different companies in four jurisdictions. We establish which one will contract before anything else.
- 2
Sanctions and restricted-party screening
The entity, its parent, the site operator, named individuals and any intermediary, against the DFAT Consolidated List and other applicable regimes. Re-screened before introduction and before shipment.
- 3
Procurement route and authority
Vendor registration requirements, tender thresholds, approval authority and local content obligations.
- 4
Requirement and trigger
What the requirement is, what caused it, whether there is a budget, and when it is needed, all recorded with sources.
- 5
Payment and integrity indicators
Surfaced for the manufacturer to assess. We do not assess creditworthiness and we do not guarantee payment.
Fraud prevention
How to identify an impersonation of Austera Global
- We use one domain only: austeraglobal.com. We send from no other.
- We do not issue invoices for goods and we do not collect payment on a supplier's behalf.
- We never request payment from a buyer. We are paid by the Australian supplier.
- We never charge a registration fee, listing fee, tender fee or sample fee.
- Our bank details never change by email. If you receive such a request, it is not from us.
If you receive a payment request, an invoice, or a notice of changed bank details that appears to come from Austera Global, treat it as fraudulent and contact us directly before acting on it.
Where the underlying detail lives
This page summarises the process. The entity details, registration numbers and current trading status behind it are set out on company verification. Every document referred to above, including the ones that describe what we do not yet hold, can be obtained through requesting the underlying documents. Our position on bribery and facilitation payments is published in full as anti-bribery and corruption, and how to raise a problem, including one about the principal personally, is set out under complaints and escalation.