Policy
Privacy and information handling.
Draft: pending legal review. Published in draft while Austera Global is being established. It reflects how we operate from the outset and will be reissued once reviewed by an Australian legal adviser.
- Reference
- AUS-TRC-STA-006
- Derived from
- AUS-CMP-POL-003
- Status
- Draft, legal review pending
- Applies to
- This website
Whether Austera Global is an APP entity under the Privacy Act 1988 depends on a turnover threshold we have not reached. We have chosen to operate as though the Australian Privacy Principles apply to us in full, rather than rely on an exemption.
What we collect
| Category | Detail | |
|---|---|---|
| Business contact details | Name, role, employer, business email and telephone, usually published by your organisation, or given to us by you | |
| Correspondence | What you send us and what we send you | |
| Commercial information | Requirements, procurement processes, timing, normally about an organisation rather than about you personally | |
| Verification records | Results of entity and sanctions screening, which may include a named individual |
Images are illustrative. Not Austera Global-owned facilities or sites.
We do not collect identity documents, financial account details, payment card details, sensitive information as defined by the Privacy Act, location data, or anything from advertising or tracking networks.
Why we collect it
Purposes
- To respond to you and conduct the business relationship
- To verify counterparties and screen against sanctions and restricted-party lists, a legal and risk obligation
- To keep records of who was sent what, and what was agreed
- To meet record-keeping obligations
We do not use your information for advertising, we do not profile you, and we do not add you to a mailing list because you contacted us. We never sell, rent, trade or share personal information for another organisation's marketing.
Who we disclose it to
Only where necessary for the purpose you gave it to us for:
- A supplier or buyer, where you have asked to be introduced, and only to the extent the introduction requires
- Professional advisers (legal, accounting, insurance) under confidentiality
- Service providers (email and file storage) under contract
- A regulator, court or law enforcement agency, where required by law
Cross-border disclosure
Our business is international. Introducing an Australian supplier to an overseas buyer, or the reverse, involves disclosing business contact details across a border. We disclose only what the introduction requires, we tell you when we are doing it, and we will not do it if you ask us not to. Our email and storage providers may hold data outside Australia.
Security, retention and your rights
| Item | Position | |
|---|---|---|
| Security | Encrypted devices, multi-factor authentication, access limited to the principal, and backups. We describe only controls we actually have. We hold no security certification and do not claim one | |
| Retention | As long as needed for the relationship and to meet record-keeping obligations, then deleted | |
| Access and correction | Ask, and we will tell you what we hold and correct anything wrong, normally within 30 days, at no charge | |
| Deletion | Ask and we will delete what we are not required to keep | |
| No further contact | Tell us and we will stop, permanently, and record that you asked | |
| Cookies | This website sets no cookies, runs no analytics and loads no third-party resources. If that changes we will say so here first |
Images are illustrative. Not Austera Global-owned facilities or sites.
Complaints
Contact us and we will acknowledge within 5 business days and respond within 30 days. If you are not satisfied you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.