Trust centre
Request documents.
- Reference
- AUS-TRC-GDE-001
- Status
- Published
- Applies to
- Any counterparty
Available on request
| Document | What it contains | |
|---|---|---|
| Company verification sheet | Entity details, registration status, what we hold and, equally, what we do not | |
| Capability statement | What we do, what we do not do, how we are paid, and our current trading status | |
| Supplier verification standard | The full standard every supplier is assessed against before we represent them | |
| Buyer verification process | What we establish about an international buyer before an introduction | |
| Responsibility matrix | Who is responsible for what across Austera Global, supplier, local partner and buyer | |
| Anti-bribery position | Disclosed remuneration, no secret commissions, no facilitation payments | |
| Sanctions & export compliance position | Screening, export controls, and where responsibility sits | |
| Privacy position | What we collect, why, how long we keep it, and your rights | |
| Complaints & escalation | How to raise a problem and what happens next |
Images are illustrative. Not Austera Global-owned facilities or sites.
Several of these are published in full on this site. If a page answers your question, read it rather than waiting for us. That is why it is there: the entity detail behind the company verification sheet is on company verification, the anti-bribery position in full is on anti-bribery and corruption, and how to raise a problem is on complaints and escalation. These pages, together with this one, make up the trust centre.
What we will not send
Fixed limits
- A supplier's identity, before an opportunity is registered in writing
- Your identity, your requirement or your volumes, to a supplier or to anyone else, without your permission. That is the same rule pointed the other way, and it is the one that matters to you
- Any document evidencing a certification, insurance, registration or transaction we do not hold
- Another party's pricing, margin or commercial terms, and by the same rule never yours
- A supplier's technical documentation without their approval
- Client names or case studies belonging to a third party without written permission
These limits apply to everyone, including you. That is the point of them.
What we can send, and what sits with the producer
Most of what a supplier approval process asks for belongs to the producer rather than to us: the site address, the food safety certification and its scope, the product specification, batch analysis and lab reports. That is not a deflection. The entity your approval assesses is the manufacturing site, and we pass their documentation into your process with their written consent.
What we hold in our own name is the company record, the terms we trade on and the mandate under which we act. If you ask us for something we do not hold, we will say so and tell you who does, rather than leave the request unanswered.
If you ask for one, that is the answer you will get. We would rather say so directly than manage the question until you stop asking.
How to request
Use the enquiry form and say which documents you want and, if you can, what you are assessing. We send what is relevant to the actual question rather than a generic bundle, and a sentence of context usually saves a round trip.
Requests are answered within one business day. If a document does not exist, we will tell you that within the same time rather than leaving it unanswered.
Andrew, Director
Brisbane, Queensland, Australia
andrew@austeraglobal.com
How we handle your details
A document request is handled as an enquiry. We use your details to respond to it and for related correspondence, we do not add you to a marketing list on the strength of a document request, and we do not pass your details to a supplier or any third party without telling you.
Full detail is in our privacy position, and you can change your preferences at any time on email preferences.